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Return Policy
At Lalo’s Furniture, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of delivery for a refund or exchange. Returned items must be unused, in their original packaging, and in resalable condition.
Non-Returnable Items: Custom-made, clearance, and final sale items are non-refundable.
Return Process: To start a return, please email us at customerservice@lalosfurniture.store with your order number and reason for return. Return shipping costs are the customer’s responsibility unless the item is defective or damaged.
Shipping Rates
We offer standard and expedited shipping within the United States. Shipping costs vary based on the item size, weight, and destination. The final shipping fee will be calculated at checkout.
Free Shipping: Orders over $1,500 qualify for free standard shipping within the contiguous U.S.
Shipping Times
We process and ship orders within 3-7 business days. Delivery times depend on the shipping method selected at checkout:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
For any questions about your order, contact us at customerservice@lalosfurniture.store.